Launch the connection utility by double-clicking the "ConnectionUtility.exe" in the folder "C:\Program Files\Logitech\SetPointP"įrom the "Run" command, press the Windows key + R, type "C:\Program Files\Logitech\SetPointP\ConnectUtility.exe" and press Enter.Ĭlick Next at the bottom of the Welcome screen.įollow the on-screen instructions to turn your mouse off and then back on. Plug the receiver directly and securely into a working USB port on your computer.ĭownload and install the latest software from the MK240 Downloads page. Make sure you have fresh batteries in your mouse (see answer 360023247874 for instructions). Radio frequency (RF) interference from more powerful devices such as:įix or rule out the potential problem sources listed above.Using your wireless mouse on metal surfaces.Plugging the receiver into a USB hub or other unsupported device such as a KVM switch ( NOTE: Your Unifying receiver must be plugged directly into your computer.).Moving the receiver to another computer.Moving the receiver from one USB port to another.The connection between the mouse and the USB receiver can be lost for several reasons, such as: If your MK240 mouse isn't working, the problem is likely a lost connection. NOTE: The M212 mouse in included in the Wireless Combo MK240. In Windows 10/11, right-click on the Start button and choose Device Manager.Mouse or keyboard frequently stops working A quick fix is to disable the power management settings for USB Root Hub.ġ. But sometimes, it goes wrong with some USB devices, for example, your USB mouse keeps disconnecting. There is a useful feature that Windows can turn off devices that are not in use so as to save power. Solution 3: Change USB Power Management Settings Click Apply and OK to let the change take effect.Look for USB settings and expand it, expand USB selective suspend setting and set it to Disabled.Click the Change advanced power settings link in the new window.Go to the current power plan and choose Change plan settings.Input powercfg.cpl in the Run dialogue box that is opened by pressing Win + R keys and then hit Enter to open the Power Options interface.So, you should disable it to get rid of mouse disconnecting and reconnecting. However, it is known to cause disconnection issues with peripherals. In Windows 10/11, the feature – USB selective suspend is quite useful if you want to save power as well. Solution 2: Disable USB Selective Suspend If it doesn’t appear, the issue may be related to Windows, and then follow the methods below to start the fix. If the issue also happens, it’s clear that the mouse is damaged and you need to purchase a new one. Also, you can connect the mouse to a different computer.So, plug it out and insert it in another port to see if the problem is fixed. If the mouse is plugged in a faulty USB port, perhaps the mouse randomly disconnects.Read More Solution 1: Check for Hardware Issuesīefore trying other fixes, you should make some necessary checks. Now, let’s go to troubleshoot the issue in these aspects. Why does your mouse keep disconnecting? This is caused by mouse hardware detect, enabled USB suspend for HID devices, an outdated or corrupted driver, Windows 10/11 glitch, etc. Moreover, it can happen on a wired or wireless Bluetooth mouse. This issue is confirmed to occur with the older mouse that is still using a PS/2 port and the newer USB-format mouse. However, the mouse always goes wrong, for example, mouse lags and mouse keeps freezing – these two situations have been mentioned in our previous articles.Īdditionally, you can find another situation –mouse randomly disconnects in Windows 10/11. A wired mouse, USB mouse, wireless mouse, and Bluetooth mouse are used by you. When using a computer, the mouse is an important part that enables you to operate your computer well. Mouse Keeps Disconnecting and Reconnecting Windows 10/11 Mouse Keeps Disconnecting and Reconnecting Windows 10/11.Are you using a wired, USB or wireless, Bluetooth mouse but find it disconnects and reconnects randomly? Then, you ask: why does my mouse keep disconnecting in Windows 11/10? How do I stop my mouse from disconnecting? Now, MiniTool will give you the answers in this post and you can easily fix the mouse disconnecting and reconnecting issue.
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